Metro Diner Server Practice Test 2025 - Free Server Practice Questions and Study Guide

The policy on personal phone usage during shifts at Metro Diner emphasizes professionalism and focus on customer service. Therefore, personal phone use is typically discouraged unless employees are on a designated break. This approach ensures that team members remain attentive to their duties, provide excellent service to guests, and maintain a pleasant dining experience. The guidelines help reduce distractions, allowing staff to be fully engaged in their roles, which is critical in a busy diner environment.

In contrast, options suggesting that personal phone use is encouraged or allowed at any time undermine the importance of commitment to customer service and can lead to decreased productivity. Allowing phone use only for emergencies might not provide enough flexibility for employees who may need to check their phones for personal reasons. It’s important for staff members to balance their responsibilities while also adhering to the diner’s policy, which supports a focused work environment.